Contact
Contact us
Questions? We've got answers.
Order help, routine questions or anything else. Send us a message and a real person from the OFF DAY team will get back to you.
Email us
support@tryoffday.com
The fastest way to reach us.
Shipping
Orders are packed within 24 hours and usually arrive in 6–10 business days. $4.95 standard shipping, free on orders of $118 or more.
Money-back guarantee
60 nights for the Bedtime Balm, 90 days for the Golden Pit Kit. Not for you? We'll refund you, even if the jar is empty. No subscriptions, ever.
Send us a message
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Quick answers
The questions we hear most often.
Where's my order?
Orders are packed within 24 hours. Shipping usually takes 6–10 business days, and you'll get a tracking link by email once your order ships.
How do returns work?
You have 60 nights to try the Bedtime Balm and 90 days to try the Golden Pit Kit, even if the jar is empty. If it's not for you, email us and we'll send return instructions and refund you. Return shipping is paid by the customer.
My order arrived damaged or never showed up.
Sorry about that! Email us with your order number (and a photo if it's damaged) and you can choose a free replacement or a refund.
Which routine is right for me?
The Bedtime Balm is for skin that turned dry and itchy-feeling with menopause, especially at night. The Golden Pit Kit is for underarms that look dark, bumpy or rough. Plenty of people get both.
Is OFF DAY a subscription?
No. You only pay for what you order, with no recurring charges.
Still stuck? Email support@tryoffday.com.